# Citizen Portal

## **Who would typically use this?**

Citizens can use this portal before and after a vaccination event.

## **What this module allows**

* [Self-registration](#1.-for-self-registration-and-appointment)
* [Appointment booking](#1.-for-self-registration-and-appointment) 
* [Downloading a certificate](#2.-for-downloading-a-certificate) 
* [Verifying a certificate](#3.-for-certificate-verification)
* [Side-effects reporting (Feedback module)](https://divoc.digit.org/feedback#citizen-portal-to-report-symptoms)

### **Steps to follow**

### **1. For self-registration and appointment -**

**Step 1: Log in to the portal**

Use the following URL for the citizen portal: [**https://demo-divoc.egov.org.in/citizen**](https://demo-divoc.egov.org.in/citizen)**.** Log in using your own mobile number and OTP 123456. Click on **Verify**.

![](https://3849653046-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Frmjx4OUiHEx18PH4nMzn%2Fuploads%2FzLtasJJmmyGNz25766yA%2FScreenshot%202022-04-04%20at%209.21.36%20AM.png?alt=media\&token=ab1741a9-ea2b-4eed-9ad2-154ca57742bc)

**Step 2: Add a member**

Click on **+Member** to add members (you can register yourself and 3 more with a single mobile number).

![](https://3849653046-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Frmjx4OUiHEx18PH4nMzn%2Fuploads%2FsvomrdyjhoRZW2rc3jz6%2FScreenshot%202022-01-03%20at%202.48.28%20PM.png?alt=media\&token=669bd048-f565-410e-9fdb-c63d4940518c)

**Step 3: Register to a program**

Select the program for which you want to register (if there are multiple programs listed). Click on **Continue**.

![](https://3849653046-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Frmjx4OUiHEx18PH4nMzn%2Fuploads%2FlFX0ra3OxmXCZ7pmwmYf%2FScreenshot%202022-01-03%20at%202.49.48%20PM.png?alt=media\&token=17cb0eb6-7c2e-4998-bd67-164e4f0de7a5)

**Step 4: Check eligibility**

Enter the beneficiary’s year of birth and mention if the person has any commodities from among those listed. Click on **Continue**.

![](https://3849653046-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Frmjx4OUiHEx18PH4nMzn%2Fuploads%2FPiQtKueCutPGtukT3Zbm%2FScreenshot%202022-01-03%20at%202.51.00%20PM.png?alt=media\&token=4091f247-aa74-4e1e-96e6-b42f0794362d)

**Step 5: Add details**

Mention ID type, ID number, name, gender, residence details, contact information, and email ID among others. Once you have added all the details, click on **Continue**. You can book your appointment once you have registered yourself.

![](https://3849653046-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Frmjx4OUiHEx18PH4nMzn%2Fuploads%2FiyGkJMLy7COFHs1HfSJa%2FScreenshot%202022-01-03%20at%202.53.32%20PM.png?alt=media\&token=ba3acc29-3c90-4646-b887-cd91b763f144)

### **2. For Downloading a Certificate -**

**Step 1: Log in**

Click on the following URL to log into the citizen portal: [**https://demo-divoc.egov.org.in/**](https://demo-divoc.egov.org.in/). Go to **Download your Vaccination Certificate** section. Click on **Download**.

![](https://3849653046-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Frmjx4OUiHEx18PH4nMzn%2Fuploads%2Fh1GsoggEuTJUXSNQiKMQ%2FScreenshot%202021-12-07%20at%203.34.34%20PM.png?alt=media\&token=e412dcae-e9ea-481b-a384-d1b49136be39)

Log in with 1234567890 and OTP 1234.

![](https://3849653046-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Frmjx4OUiHEx18PH4nMzn%2Fuploads%2Fl3BvvJ9ntZdAjNQXOgIC%2FScreenshot%202022-01-03%20at%202.59.42%20PM.png?alt=media\&token=7c276261-5a4e-4169-ac8c-0982d4f825f0)

**Step 2:**

Select the person whose certificate you want to download or print.

![](https://3849653046-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Frmjx4OUiHEx18PH4nMzn%2Fuploads%2FIIclLW1kY4IP4Ei5Vkzb%2FScreenshot%202022-01-03%20at%203.01.23%20PM.png?alt=media\&token=ccbe1c45-7b55-439a-89ec-93147dac51c3)

**Step 3:**

Once the certificate is displayed, click on **Download / Print**.

![](https://3849653046-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Frmjx4OUiHEx18PH4nMzn%2Fuploads%2FkvC92sBM0SFcq8F9WZE6%2FScreenshot%202021-12-07%20at%203.40.11%20PM.png?alt=media\&token=c064285b-7a1f-4aac-8b4d-42d779782d07)

### **3. For Certificate Verification -**

**Step 1:**

Click on the following URL: [**https://demo-divoc.egov.org.in/**.](https://demo-divoc.egov.org.in) Go to **Verify your Vaccination** Certificate section. Click on **Verify**.

![](https://3849653046-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Frmjx4OUiHEx18PH4nMzn%2Fuploads%2FGNhLfNNCLSYVxOU220BZ%2FScreenshot%202021-12-07%20at%203.47.50%20PM.png?alt=media\&token=c0ba7f99-70d9-4122-a2a9-0fae532a078a)

**Step 2:**

Click on **SCAN WITH QR** to verify the certificate.

![](https://3849653046-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Frmjx4OUiHEx18PH4nMzn%2Fuploads%2Fv2Ne3Ns2RhioAQkCKLoY%2FScreenshot%202021-12-07%20at%203.49.10%20PM.png?alt=media\&token=8fdafb39-05c4-4d97-b913-5c540fd73faa)

*All content on this page by* [*eGov Foundation* ](https://egov.org.in/)*is licensed under a* [*Creative Commons Attribution 4.0 International License*](http://creativecommons.org/licenses/by/4.0/)*.*