DIVOC
DIVOC 3.0
DIVOC 3.0
  • Introduction to DIVOC
    • What DIVOC is and what it's not
    • DIVOC Docs Index
  • Platform
    • Release Notes
      • DIVOC 2.0 Release Features
      • DIVOC 3.0 Release Features
    • Specification
      • API Documentation
      • Setting up DIVOC development environment
    • DIVOC's Verifiable Certificate Features 2.0
      • Creating a DIVOC Certificate
        • Overview of DIVOC’s digital certificates
        • What information is included in the DIVOC certificate?
        • DIVOC’s certificate generation service: How does it work?
        • Compliance with internationally used COVID-19 certificate schemas
      • Distributing a DIVOC Certificate
      • Updating a DIVOC Certificate
      • Revoking a DIVOC Certificate
      • Verifying a DIVOC Certificate
      • DIVOC's Native COVID-19 Certificate Specification
      • DIVOC’s EU-DCC Adapter Service
      • DIVOC’s SHC Adapter Service
      • Adding a User Type in DIVOC
      • Printing Certificates at a Facility
      • Normal QR Code Versus Signed/Verifiable QR Code
      • What Information Goes Into a QR Code?
      • WHO Master Vaccine Checklist
      • EU Master Vaccine Checklist
    • DIVOC's Verifiable Certificate Features 3.0
      • How to Configure a New Tenant?
      • How to Access the VC System and Generate Tokens
      • How to Generate Certificates
      • How to Fetch Certificates
      • How to Update Certificates
      • How to Revoke Certificates
      • How to Suspend Certificates
    • DIVOC Architecture
    • Installation
      • Skills needed to set up DIVOC
      • Implementation Checklist
      • Setting Up DIVOC in k8 Cluster
        • How to Install DIVOC
        • How to Install DIVOC for V3.0
        • Backup & Restore: Postgres, Clickhouse, Kafka, & Redis
        • Infrastructure Recovery
        • Server Hardening
    • Verifiable Credential (VC): Production Deployment
    • Configuration
      • Configuring the Certification and Verification Component
        • Generating Signed Key Pairs
        • Configuring certificates
          • Step 1: Create a certification generation request
          • Step 2: Configure the QR code content
          • Step 3: Configure the certificate template
        • How to set up the verification portal for implementation
        • How to configure the update certificate API
        • Configuring Environment Variables in 2.0
      • Configuration Management Via ETCD
        • Adding a New Vaccine and ICD-11 Mapping
          • Adding a New Vaccine and ICD-11 Mapping Using ETCD CLI
        • PDF Template Change for Vaccine Certificates
          • PDF Template Change for Vaccine Certificates via ETCD CLI
        • EU Vaccine Configurations
          • Adding a New Vaccine and its Mapping via ETCD CLI
        • Payload Changes in the QR Code
          • Payload Changes in the QR Code via ETCD CLI
    • Performance Report
  • Products
    • Issuing COVID-19 Vaccination Certificates in India
    • Issuing COVID-19 Test Reports in India
    • Issuing COVID-19 Vaccination Certificates in Sri Lanka
    • Issuing COVID-19 Vaccination Certificates in the Philippines
    • Issuing COVID-19 Vaccination Certificates in Jamaica
      • Troubleshooting
    • Issuing COVID-19 Vaccination Certificates in Indonesia
    • Open Events
      • Past Events
      • DIVOC in the Media
  • DIVOC Demo
    • Program Setup (Via Orchestration Module)
    • Facility App
    • Issue and Verify Certificates
    • Citizen Portal
    • Feedback
    • Analytics
  • Community
    • Roadmap
    • Partner Support
      • Terms and Conditions of Using the DIVOC Site
      • Privacy Policy: Short Version for Display
      • Privacy Policy: Detailed
      • Platform Policy Guidelines
      • Privacy Policy Recommendations
      • Troubleshooting Guide
    • Source Code
    • Discussion Forum
    • Issues
    • Project Repo
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On this page
  • Checking Status and Restarting Redis
  • Process to restart the service if the Redis server is down
  1. Products
  2. Issuing COVID-19 Vaccination Certificates in Jamaica

Troubleshooting

Redis service

Checking Status and Restarting Redis

To check the status of the Redis server:

  • For getting into the Redis container, use the command “redis-cli”.

  • Inside Redis, use the command “PING” -

- If the response is “PONG” then the server is running.

- If the response is blank or anything else other than “PONG,” the server is not running.

  • To get out of the Redis container: “exit”.

Process to restart the service if the Redis server is down

Restarting service mainly involves killing the service and starting it again.

Procedure to kill a service:

  • For killing any service on a Linux machine, we need the process_id of the service. The process_id which we get as the output number for further steps in killing the service by running the command is: $ ps aux|grep redis.

  • For killing an unresponsive service on a Linux machine, replace the process_id_of_service with the value that you have noted down in the above step:

$ sudo kill -9 process_id_of_service.

  • To confirm if the service is killed: $ sudo service redis-server status.

Procedure to start a service:

  • After successfully killing the service, to start the service: $ sudo service redis-server start.

  • To check the status of the service: $ sudo service redis-server status.

Note: Check the status of the redis-server as mentioned above.

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Last updated 2 years ago

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