Each section will cover the different features and services of DIVOC that were implemented by the following countries and the standards used:

• India (COVID-19 certificates)

• India (COVID-19 test reports)

• Sri Lanka

• Philippines

• Jamaica

• Indonesia

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Overview

The Philippines went live with DIVOC in September 2021. DIVOC was integrated with the country’s vaccine-related information system (VIMS).

Under the guidance of the Department of Health, the Department of Information and Communications Technology (DICT) along with SGV (EY) Philippines has implemented DIVOC in the country.

Platform release version

2.0

Features and services

Certificate generation: DIVOC provides the latest COVID-19 certificate on demand for any Philippines citizen.

Certificate verification: Using DIVOC’s reference code, DICT along with SGV has built the verification service.

Downloading certificates: DIVOC’s certificate generation service has enabled a “fetch certify” service that can be used to download certificates. Updating certificates: This feature is also used in the Philippines.

Standards used

• All COVID-19 certificates issued in the Philippines are compliant with the WHO-Digital Documentation of COVID-19 Certificates (DDCC) data specification.

Overview

Jamaica went live with DIVOC in December 2021. It was implemented by Jamaica's Ministry of Health & Wellness.

DIVOC has set up the “Digital Vaccination Certificate Portal,” which also serves as the citizen portal, as well as a system admin portal for Jamaica. The vaccination data has been integrated with CommCare.

Platform release version

1.24.0-generic

Features and services

• Certificate generation: This is in sync with the country’s COVID-19 vaccination event. Once a person gets vaccinated, information is sent to Jamaica’s vaccination system and a certificate is automatically generated via DIVOC.

• Certificate verification: The citizen portal can be used to verify the QR code-based certificates that are issued after vaccination.

• Updating certificates: DIVOC has enabled a certificate update/correction API that can be used to update or correct an issued certificate if a citizen requests it.

• Revoking certificates: This feature has been provided to Jamaica and will be implemented soon.

• SMS service: DIVOC’s certificate module has been integrated with the SMS gateway service facilitated by Jamaica. As part of this service, a notification is sent to every citizen after they get vaccinated, informing them to download their certificates from the citizen portal.

• Downloading certificates: Beneficiaries of the vaccination program can log in to the citizen portal using the 10-digit mobile number that they had used during registration and then click on “download your vaccination certificate” to view and download certificates.

• Print facility: The staff or administrator at a facility will be provided with a login to use this feature to search for certificates and print them on behalf of the citizens. When a citizen walks into a facility, the staff will use the information (mobile number or date of birth) provided by him/her to search for the vaccination certificate. Once they find the certificate on the portal, the staff can download and print it.

Standards used

• All COVID-19 certificates are generated as per the WHO-Digital Documentation of COVID-19 Certificates (DDCC) data specification.

Overview

DIVOC’s certificate generation service went live in Indonesia in December 2021. It was implemented by Indonesia’s Ministry of Health.

DIVOC has been integrated with an existing mobile application in Indonesia - PeduliLindungi - to generate COVID-19 certificates for its citizens.

Platform release version

1.24

Features and services

Certificate generation: DIVOC issues the latest COVID-19 vaccination certificate to citizens on demand. DIVOC supports the generation of multi-lingual certificates in Indonesia.

Certificate verification: The verification portal set up by DIVOC can be used to verify the QR code-based certificates online after they are generated by the system. Third-party verification apps can also be used to verify the certificates, both online and offline.

Updating certificates: This service is also available in Indonesia.

Standards used

• COVID-19 certificates issued in Indonesia are compliant with the WHO-Digital Documentation of COVID-19 Certificates (DDCC) data specification.

• COVID-19 certificates issued to those who are travelling to EU countries are compliant with the EU-DCC data specification.

Checking Status and Restarting Redis

To check the status of the Redis server:

• For getting into the Redis container, use the command “redis-cli”.

• Inside Redis, use the command “PING” -

- If the response is “PONG” then the server is running.

- If the response is blank or anything else other than “PONG,” the server is not running.

• To get out of the Redis container: “exit”.

Process to restart the service if the Redis server is down

Restarting service mainly involves killing the service and starting it again.

Procedure to kill a service:

• For killing any service on a Linux machine, we need the process_id of the service. The process_id which we get as the output number for further steps in killing the service by running the command is: $ ps aux|grep redis.

• For killing an unresponsive service on a Linux machine, replace the process_id_of_service with the value that you have noted down in the above step:

$ sudo kill -9 process_id_of_service.

• To confirm if the service is killed: $ sudo service redis-server status.

Procedure to start a service:

• After successfully killing the service, to start the service: $ sudo service redis-server start.

• To check the status of the service: $ sudo service redis-server status.

Note: Check the status of the redis-server as mentioned above.

Overview

DIVOC collaborated with the Indian Council of Medical Research (ICMR) to launch the COVID-19 report portal. The test report certificates went live in October 2021.

We will give you an overview of the features and services that have been implemented.

Platform release version

1.23

Features and services

Certificate generation: DIVOC generates certificates of RTPCR tests on demand when a citizen requests it on the ICMR portal. The portal allows citizens to easily access and download their COVID-19 test reports.

Verifying test reports: The verifiable QR code on each test report enables citizens to carry/show their latest COVID-19 test results securely. DIVOC has set up a verification portal that can be used to verify a test certificate by scanning the QR code. These reports can also be verified offline by third-party apps.

The Government of India launched the COVID-19 vaccination program in January 2021. The roll-out of the Co-WIN application was key to this. While the cloud-based platform covered all the major modules that a vaccination program of this scale should have, it lacked the digital credentialing feature that was critical to open up travel and economy amid the COVID-19 pandemic. DIVOC was integrated with Co-WIN in January 2021, making India the first country where the digital verifiable credentialing was implemented. Over 1.9 billion vaccination certificates have been issued in India so far.

Platform release version

Since India was the first country to implement DIVOC, a component-wise release was done as there was no generic version available back then. Hence, the release versions are component-specific:

Features and services

Certificate generation: A certificate is generated in real-time every time a person’s vaccination record is created in Co-WIN. Citizens get the latest dose certificate, which could be provisional, final, or the precaution dose. Two types of certificates are issued: domestic (age is mandatory) and international travel certificates (date of birth is mandatory). Further, DIVOC certificates (domestic) can be generated in 22 languages in India.

Certificate download: Besides Co-WIN, DIVOC’s certificate module has been integrated with Arogya Setu, Umang, and Digilocker, so that citizens can download their certificates after vaccination from any of these portals/apps by using their registered mobile number.

Certificate verification: DIVOC’s integration with CoWIN enables verification of the QR code-based vaccination certificates online by using DIVOC’s verification utility embedded within Co-WIN.

Updating certificates: This feature can be used by citizens if the name, age, gender, date of vaccination, or other details on their vaccination certificate are incorrect.

Revoking certificates: This feature is also used in India.

Analytics: DIVOC has set up a dashboard for India, which gives a snapshot of the total number of certificates issued, and accessed.

Reconciliation service: This service was introduced in India to resolve any initial (bulk) data entry discrepancy such as date of vaccination.

Standards used

• The international certificates issued in India for citizens traveling abroad are based on the WHO-Digital Documentation of COVID-19 Certificates (DDCC) data specification.

Overview

Sri Lanka went live with DIVOC in July 2021. DIVOC has been integrated with an existing platform in Sri Lanka - the District Health Information Software (DHIS2) - to generate COVID-19 certificates for its citizens. DIVOC has also set up a portal to verify these certificates.

Sri Lanka’s Information and Communication Technology Agency (ICTA) in collaboration with the Department of Health (DOH) has implemented DIVOC. The integration of DIVOC with DHIS2 was a collaborative effort by HISP Sri Lanka (local DHIS2 partner) and the ICTA.

We will give you an overview of the different features and services of DIVOC that have been implemented in Sri Lanka and the standard used.

Platform release version

1.23.3 - generic. We are in the process of upgrading it to version 2.0.

Features and services

Certificate generation: DIVOC provides the latest COVID-19 certificate on demand for any Sri Lankan citizen, mostly those who are traveling abroad so that they can confirm their vaccination status. So far, 3,68,490 certificates have been generated on demand. DIVOC supports the generation of multi-lingual certificates in Sri Lanka.

Certificate verification: The verification portal can be used to verify the QR code-based certificates after they are generated by the system.

Updating certificates: Any mistakes or changes in the certificate (dose 1, 2, 3) are done through this service when a citizen requests it.

Revoking certificates: This service will be provided to Sri Lanka after we upgrade the platform to version 2.0.

Standards used

• All COVID-19 certificates issued in Sri Lanka are compliant with the WHO-Digital Documentation of COVID-19 Certificates (DDCC) data specification.