Each module or component of DIVOC can be used independently or together and integrated with existing systems. This makes it easy for countries to choose, customise and pick up components as per their needs.

How this demo works

The tutorials will guide you on how to use DIVOC:

• There are 6 sections and you can play around with each to understand how they work as per your specific needs.

Or,

• You can go step-by-step as shown below: Program setup (via orchestration module) - Facility app - Issue and Verify Certificates - Citizen portal - Feedback module - Analytics.

Getting Started

1. Program setup (via orchestration module):

Before you start any public health program in your country, the orchestration module helps you establish multiple registries for the program, set up appointment schedules, and add vaccinators, among others.

2. Facility app:

Enables walk-in registrations, verification, queue management, and vaccination. The app lets you:

• Enrol/register beneficiaries who walk into the facility for on-the-spot registration. The process to register is the same as shown for the citizen portal. Pre-enrolled recipients can also walk into a facility.

• Verification of beneficiaries via offline or online mode.

• Recipient queue to view and manage the list of beneficiaries enrolled into the system.

• Vaccination event recording and generation of an “immutable vaccination record.”

3. Issue & Verify Certificates

The certificate/credentialing module is an integral part of DIVOC, which can be used to issue certificates after a vaccination event. The module can also be integrated with the vaccination system of the country.

4. Citizen portal

DIVOC provides a public portal that can be used for citizen-specific activities such as self-registration and appointment booking for one or multiple programs. It can also be used to download and verify certificates.

5. Feedback

Enables digital administrative feedback and reporting of side-effects by beneficiaries or their caretakers. The feedback module can be integrated with a country's analytics system or even with an AEFI (adverse event following immunisation) system for research and analysis of the reported side-effects.

6. Analytics

The performance monitoring dashboard gives day-to-day details about an ongoing public health event such as vaccination.

Disclaimers:

• Each section presents a demonstration of various modules and features of DIVOC.

• It is an illustration of a sample use case and not a part of any vaccination certification program.

• The system resets itself periodically. If it is temporarily unavailable, please try again in a few minutes.

All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.

Who would typically use this?

Citizens can use this portal before and after a vaccination event.

What this module allows

• Self-registration

• Appointment booking

• Downloading a certificate

• Verifying a certificate

• Side-effects reporting (Feedback module)

Steps to follow

1. For self-registration and appointment -

Step 1: Log in to the portal

Use the following URL for the citizen portal: https://demo-divoc.egov.org.in/citizen. Log in using your own mobile number and OTP 123456. Click on Verify.

Step 2: Add a member

Click on +Member to add members (you can register yourself and 3 more with a single mobile number).

Step 3: Register to a program

Select the program for which you want to register (if there are multiple programs listed). Click on Continue.

Step 4: Check eligibility

Enter the beneficiary’s year of birth and mention if the person has any commodities from among those listed. Click on Continue.

Step 5: Add details

Mention ID type, ID number, name, gender, residence details, contact information, and email ID among others. Once you have added all the details, click on Continue. You can book your appointment once you have registered yourself.

2. For Downloading a Certificate -

Step 1: Log in

Click on the following URL to log into the citizen portal: https://demo-divoc.egov.org.in/. Go to Download your Vaccination Certificate section. Click on Download.

Log in with 1234567890 and OTP 1234.

Step 2:

Select the person whose certificate you want to download or print.

Step 3:

Once the certificate is displayed, click on Download / Print.

3. For Certificate Verification -

Step 1:

Click on the following URL: https://demo-divoc.egov.org.in/. Go to Verify your Vaccination Certificate section. Click on Verify.

Step 2:

Click on SCAN WITH QR to verify the certificate.

All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.

Who would typically use this?

DIVOC has a feedback module that can be configured by countries to receive feedback on facilities that are running health campaigns. It can also configure a list of side-effects that can be reported by beneficiaries with a single click after authenticating themselves with a user ID password or mobile OTP via the Citizen portal.

Citizen portal to report symptoms

A citizen interface via DIVOC’s citizen portal has been enabled that can be used to provide feedback against the facility or report side-effects experienced after leaving the facility.

Steps to follow

Step 1:

Click on the URL to open the feedback page: https://demo-divoc.egov.org.in/

Step 2:

Go to the Report symptoms section, and click on Report Side-effects.

Step 3:

A page will be displayed with a list of symptoms that users can choose from. After selecting the symptoms, click on Confirm Symptoms.

Step 4:

Log in with 1234567890 and OTP 1234.

Step 5:

On successful login, a patient verification page will be displayed. Select the patient who has these symptoms and click on Submit.

Step 6:

Click on Confirm Patient after verifying the details.

Note:

Once the feedback is submitted, a notification is sent to the healthcare facility where the patient was vaccinated. The screen will also display details of the nearest health facility that the patient can visit if the symptoms worsen. Click on Continue if you want to report the symptoms of another person.

All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.

Who would typically use this?

During any major health event, countries need powerful visual analytics to manage the rollout, distribution, certification, and other processes. DIVOC’s analytics dashboard empowers health departments of countries to harness their data and find insights that are required to manage future challenges.

Real-time analytics oversee the entire process

• It uses an open-source visualisation dashboard called “Redash,” which can be configured by countries.

• It is integrated with DIVOC’s . Redash can be configured for other modules of DIVOC as well as per a country's requirements.

• Countries can generate customised analytical reports without hampering the actual production database via ClickHouse, an open-source database management system that has been implemented by DIVOC.

• You can also see details on certificate generation and its distribution for further analysis on parameters such as geographical region, age, gender, type of facility, type of fund, and other customised indicators.

Who would typically use this?

It will be typically used by facility staff, including vaccinators and registration desk users, to carry out day-to-day tasks around a particular vaccination program. The app can be used both in offline and online modes. This is a multilingual application and the staff can choose the language according to their convenience.

What does this app allow?

1. Verify Beneficiary

This function can be used to verify a beneficiary against the photo/national ID proof submitted by the beneficiary at the time of registration. If a country has an online ID system (such as Aadhaar in the case of India), the module can be integrated with the national ID system and can perform an online verification.

Step 1: Log in

Click on the following URL to use the facility app: https://demo-divoc.egov.org.in/facility_app/. Log in using 9876543210 and OTP 1234. Next, click on Verify Beneficiary.

Step 2: Verify

Scan the QR code or enter the enrolment number. Press Continue to complete the verification process.

2. Add new beneficiaries

The facility app supports the registration of walk-in patients who may or may not have booked an appointment before the visit.

Click on New Beneficiary. Follow the same steps as outlined for users of the Citizen Portal to add members.

3. Recipient waiting

All the beneficiaries who have been registered and verified, and are waiting to be vaccinated, will be seen in the recipient queue.

Click on Beneficiary Queue to check how many patients are in queue for vaccination.

4. Issue/Distribute Certificates

After a vaccination event, the facility app generates a digital certificate in real-time.

• Countries that have their own vaccination systems can use the DIVOC certification module to issue certificates that will be auto-generated and stored in DIVOC’s certificate registry.

• If configured, the issued certificates will be seen under the “certificate issued” section on the app. They can also be distributed to vaccinated beneficiaries at a facility after they are printed by the facility staff.

All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.

What does this module allow?

• It allows issuing authorities to issue digitally verifiable certificates.

• The facility app can be used to generate digital certificates, as well as distribute them.

• The staff of a particular facility can use the facility app to verify a beneficiary.

• Certificates can also be verified and downloaded via the citizen portal.

• If the country has an authorised third-party app, it can be integrated with DIVOC's credentialing module to fetch certificates from the certificate registry and view/download them.

• Click here to know more on the certificate generation service of DIVOC.

All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.

Using this module you can create and maintain program, facility, vaccine, and vaccinator registries. Countries that do not have digital health registries can use this module to create digital infrastructure/resources for any kind of public health program. Countries can also create appointment schedules and daily rates of vaccination for different facilities.

Who would typically use this module?

DIVOC comes with three default roles:

• System admin

• Program administrator

• Facility admin

Each has specific functions and logins assigned to them -

Steps to follow:

1. System Admin

A system admin can be a user from the IT department of the country responsible for setting up initial rules, configuration, and master data upload for a specific program/programs in question.

Use the following URL: https://demo-divoc.egov.org.in/portal. Log in using 2111111111 and OTP 1234

A. Program setup

1. Click on Vaccine Programs. Register a new vaccine/immunisation program by clicking on REGISTER NEW VACCINE PROGRAM.

2. Add the program name, program description, program logo, start and end dates, and select vaccine. Click on SAVE. You will see a list of all vaccine programs currently active in your country.

B. Vaccine registration

1. Click on Vaccines. You can register a new vaccine, as well as existing ones by clicking on REGISTER NEW VACCINE.

2. Fill in details such as the name of the vaccine, manufacturer, administration type, price, duration dose (if there are multiple doses), and vaccine validity. Next, click on SAVE. It will show all the vaccines active in your country.

C. Facility setup

1. Click on Facilities. Create a list of vaccination centres as per the given CSV template and save it on your laptop/desktop. You can add details such as facility code, facility name, contact, email, operating hour (start/end), category, type, status, address, website URL, admin name, and admin mobile.

2. Click on UPLOAD CSV to upload this list.

D. Recipient pre-enrollment

1. Click on Pre-Enrollment. Create a list of the number of recipients successfully enrolled as per the given CSV template. You can add details such as phone number, identity, date of birth, gender, name, email, address, and dose number, among others. Once the list is ready, save it on your laptop/desktop. Click on Select a Program.

2. Next, click on UPLOAD CSV to upload the list.

E. Set up vaccinators

1. Click on Vaccinators. Create and save a list of vaccinators that have been identified and trained for the vaccination program/campaign as per the suggested CSV template on your laptop/desktop. Add details such as code, name, mobile number, email id, status, and facility id.

2. Click on UPLOAD CSV to upload the list.

2. Program administrator

A program administrator manages facility enrollment and oversees the facility operations aligned with the program objective. The person would be responsible for setting up per day facility vaccination rate, and activating/deactivating the facilities, etc.

Use the following URL: https://demo-divoc.egov.org.in/portal. Log in using 1111111170 and OTP 1234

A. Facility activation/deactivation

Go to Facility Activation. Select Program, Region, and Type of Facility. Select the facilities you want to activate from the list. Click on Make Active. To deactivate a facility, follow the same steps and select the facilities you want to deactivate. Click on Make Inactive to deactivate a facility.

B. Adjusting vaccination rate

Go to Adjusting Rate. Select Program Name, Region, Type of Facility. Select one or more facilities to set/modify daily vaccination rates. Click on SET RATES.

C. Notify Facilities

1. Go to All Facilities. Select Program, Region, Type of Facility. Select the facility. Click on NOTIFY.

2. Write the subject matter and the message. Click on SEND.

3. Facility Admin

Use the following URL: https://demo-divoc.egov.org.in/portal. Log in using 3333333341 and OTP 1234.

A. Set up appointment schedules

1. Go to Program Overview. Click on CONFIGURE SLOTS.

2. Select Appointment Hours to set/change the timings, and set up/change the Maximum number of appointments allowed. Select Walk-in Hours to set up /change the timings, and set up/change the Walk-in Days. Click on SAVE.

B. Add/Remove Vaccinators

1. Go to Vaccinator Details. Click on ADD NEW VACCINATOR.

2. Enter details such as name, mobile number, email id, license number, and certification, if any. Click on ADD.

C. Setup facility staff role

1. Go to Role Setup. Mention role type, name, mobile number, and employee id. Select Enabled to activate status. Click on SAVE.

D. Create recipient vaccination details

1. Go to Upload Vaccination Details. Create a list of recipients as per the given CSV template and save it on your laptop/desktop. You can add details such as pre-enrollment code, recipient name, mobile number, age, gender, identity, address, vaccination batch, vaccination date, vaccination dose, vaccination name, vaccinator name, facility name, and address, among others.

2. Click on UPLOAD CSV to upload this list.

E. Check beneficiary list (past, current and upcoming)

Go to Beneficiaries. Select Program, Start Date, and End Date. Click on SEARCH.

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