DIVOC
DIVOC 3.0
DIVOC 3.0
  • Introduction to DIVOC
    • What DIVOC is and what it's not
    • DIVOC Docs Index
  • Platform
    • Release Notes
      • DIVOC 2.0 Release Features
      • DIVOC 3.0 Release Features
    • Specification
      • API Documentation
      • Setting up DIVOC development environment
    • DIVOC's Verifiable Certificate Features 2.0
      • Creating a DIVOC Certificate
        • Overview of DIVOC’s digital certificates
        • What information is included in the DIVOC certificate?
        • DIVOC’s certificate generation service: How does it work?
        • Compliance with internationally used COVID-19 certificate schemas
      • Distributing a DIVOC Certificate
      • Updating a DIVOC Certificate
      • Revoking a DIVOC Certificate
      • Verifying a DIVOC Certificate
      • DIVOC's Native COVID-19 Certificate Specification
      • DIVOC’s EU-DCC Adapter Service
      • DIVOC’s SHC Adapter Service
      • Adding a User Type in DIVOC
      • Printing Certificates at a Facility
      • Normal QR Code Versus Signed/Verifiable QR Code
      • What Information Goes Into a QR Code?
      • WHO Master Vaccine Checklist
      • EU Master Vaccine Checklist
    • DIVOC's Verifiable Certificate Features 3.0
      • How to Configure a New Tenant?
      • How to Access the VC System and Generate Tokens
      • How to Generate Certificates
      • How to Fetch Certificates
      • How to Update Certificates
      • How to Revoke Certificates
      • How to Suspend Certificates
    • DIVOC Architecture
    • Installation
      • Skills needed to set up DIVOC
      • Implementation Checklist
      • Setting Up DIVOC in k8 Cluster
        • How to Install DIVOC
        • How to Install DIVOC for V3.0
        • Backup & Restore: Postgres, Clickhouse, Kafka, & Redis
        • Infrastructure Recovery
        • Server Hardening
    • Verifiable Credential (VC): Production Deployment
    • Configuration
      • Configuring the Certification and Verification Component
        • Generating Signed Key Pairs
        • Configuring certificates
          • Step 1: Create a certification generation request
          • Step 2: Configure the QR code content
          • Step 3: Configure the certificate template
        • How to set up the verification portal for implementation
        • How to configure the update certificate API
        • Configuring Environment Variables in 2.0
      • Configuration Management Via ETCD
        • Adding a New Vaccine and ICD-11 Mapping
          • Adding a New Vaccine and ICD-11 Mapping Using ETCD CLI
        • PDF Template Change for Vaccine Certificates
          • PDF Template Change for Vaccine Certificates via ETCD CLI
        • EU Vaccine Configurations
          • Adding a New Vaccine and its Mapping via ETCD CLI
        • Payload Changes in the QR Code
          • Payload Changes in the QR Code via ETCD CLI
    • Performance Report
  • Products
    • Issuing COVID-19 Vaccination Certificates in India
    • Issuing COVID-19 Test Reports in India
    • Issuing COVID-19 Vaccination Certificates in Sri Lanka
    • Issuing COVID-19 Vaccination Certificates in the Philippines
    • Issuing COVID-19 Vaccination Certificates in Jamaica
      • Troubleshooting
    • Issuing COVID-19 Vaccination Certificates in Indonesia
    • Open Events
      • Past Events
      • DIVOC in the Media
  • DIVOC Demo
    • Program Setup (Via Orchestration Module)
    • Facility App
    • Issue and Verify Certificates
    • Citizen Portal
    • Feedback
    • Analytics
  • Community
    • Roadmap
    • Partner Support
      • Terms and Conditions of Using the DIVOC Site
      • Privacy Policy: Short Version for Display
      • Privacy Policy: Detailed
      • Platform Policy Guidelines
      • Privacy Policy Recommendations
      • Troubleshooting Guide
    • Source Code
    • Discussion Forum
    • Issues
    • Project Repo
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On this page
  • Who would typically use this?
  • Citizen portal to report symptoms
  • Steps to follow
  1. DIVOC Demo

Feedback

PreviousCitizen PortalNextAnalytics

Last updated 2 years ago

Who would typically use this?

DIVOC has a feedback module that can be configured by countries to receive feedback on facilities that are running health campaigns. It can also configure a list of side-effects that can be reported by beneficiaries with a single click after authenticating themselves with a user ID password or mobile OTP via the .

Citizen portal to report symptoms

A citizen interface via DIVOC’s citizen portal has been enabled that can be used to provide feedback against the facility or report side-effects experienced after leaving the facility.

Steps to follow

Step 1:

Click on the URL to open the feedback page:

Step 2:

Go to the Report symptoms section, and click on Report Side-effects.

Step 3:

A page will be displayed with a list of symptoms that users can choose from. After selecting the symptoms, click on Confirm Symptoms.

Step 4:

Log in with 1234567890 and OTP 1234.

Step 5:

On successful login, a patient verification page will be displayed. Select the patient who has these symptoms and click on Submit.

Step 6:

Click on Confirm Patient after verifying the details.

Note:

Once the feedback is submitted, a notification is sent to the healthcare facility where the patient was vaccinated. The screen will also display details of the nearest health facility that the patient can visit if the symptoms worsen. Click on Continue if you want to report the symptoms of another person.

All content on this page by is licensed under a .

eGov Foundation
Creative Commons Attribution 4.0 International License
Citizen portal
https://demo-divoc.egov.org.in/